Medtronic
Medtronic Medtronic Medtronic Medtronic

Important Update for Medtronic Diabetes Customers

By Amanda Sheldon

Managing Editor

Posted:  4/2/2013 3:45 PM

Tags:

Here at Medtronic Diabetes, we’re committed to continuing to improve our products and to enable people to better manage their diabetes. The safety of you, our customers, is absolutely our top priority. This is why I’m writing today to let you know that, if you are a Medtronic customer who uses a Paradigm insulin pump, this week you and your healthcare provider will receive a letter from us in the mail. This letter is a voluntary notification about two potential issues with your pump: a loose drive support cap and a reminder of our instructions for water safety. 

We’re confident in the reliability of our Paradigm insulin pump platform and its ability to deliver safe and effective therapy for those who need it. However, because the safety of customers like you is our top priority, it is important for Medtronic to communicate these potential issues so that you are aware that they exist and know what to do should you suspect there is an issue. We anticipate that only a small number of products will show signs of damage and need to be returned.

You can find more information, including a copy of the letter you’ll receive this week and answers to key questions, here: www.medtronicdiabetes.com/support/product-updates.

Should you have any additional questions, please don’t hesitate to contact us at 1-888-204-7616.

On behalf of your Medtronic family,
Amanda

IMPORTANT SAFETY INFORMATION
- Medtronic Diabetes insulin infusion pumps, continuous glucose monitoring systems and associated components are limited to sale by or on the order of a physician and should only be used under the direction of a healthcare professional familiar with the risks associated with the use of these systems. 
- Successful operation of the insulin infusion pumps and/or continuous glucose monitoring systems requires adequate vision and hearing to recognize alerts and alarms. 

Medtronic Diabetes Insulin Infusion Pumps
- Insulin pump therapy is not recommended for individuals who are unable or unwilling to perform a minimum of four blood glucose tests per day. 
- Insulin pumps use rapid-acting insulin. If your insulin delivery is interrupted for any reason, you must be prepared to replace the missed insulin immediately. 

Please visit www.medtronicdiabetes.com/importantsafetyinformation for complete safety information.

Comments

Jacqueline Michener

Posted on Fri Jul 05 18:10:29 GMT 2013

I have 25 Reservoirs with lot number MMT332A I just seen the recall
Thank You Jackie Michener

ascension sandoval

Posted on Sat Jul 06 18:43:04 GMT 2013

I have 42 reservoirs with lot number MMT332A I just seen the recall thank you ascension sandoval

Amanda Sheldon

Posted on Sat Jul 06 19:03:35 GMT 2013

Ascension, Thank you for your comment regarding the reservoir recall posted on July 5. Please note that only certain lots of these reservoirs are being recalled. The Lot Number begins with an H. We have provided an online tool at www.medtronicdiabetes.com/checklots where you can determine how to find the lot number and enter the lot numbers from reservoirs you have on hand to see if they are part of this recall.

Donald Whitacre

Posted on Mon Jul 08 17:26:37 GMT 2013

I do not have any reservoirs with the affected lot numbers.

RONALD J TOMLINSON

Posted on Tue Jul 09 20:30:24 GMT 2013

I DO NOT HAVE ANY OF THE PUMPS ON THE LIST

THANK YOU

Karrie

Posted on Wed Jul 10 18:47:46 GMT 2013

Hi Ronald, thank you for the comment. Please note that this current recall is for certain lots of reservoirs and not the insulin pumps themselves. We have provided an online tool at www.medtronicdiabetes.com/checklots. Please visit this site to determine how to find the lot number, enter the lot numbers from reservoir boxes you have on hand, and determine if you need to have any replaced as a result of this recall.

Deborah Welch

Posted on Fri Jul 12 20:35:53 GMT 2013

I do not have any of the affected lot numbers

dennis jenkins

Posted on Sat Jul 13 01:34:07 GMT 2013

could not pull up www.medtronicdiabetes.com/checklots to check for recall

Jeneil B. Johns

Posted on Sat Jul 13 21:36:53 GMT 2013

I do not have any of the affected lot numbers.

Norma Elmer

Posted on Sun Jul 14 00:22:11 GMT 2013

I have 4 reservoirs left from lot #H8416432.
I did have 1 that did not work properly and replaced it.

Donald E Thomas

Posted on Sun Jul 14 16:15:56 GMT 2013

I do not have any of the affected lot nos. Thank you.

Betsy Blavier

Posted on Sun Jul 14 16:16:35 GMT 2013

I have 36 reservoirs with the No. MMT 332A.but I do not have any of the recalled lot nos.

Burrell J Roberts

Posted on Mon Jul 15 14:30:39 GMT 2013

I do not have any resevoris with the effected lot numbers related to this recall

Larry Craft

Posted on Mon Jul 15 15:41:34 GMT 2013

I currently have 5 boxes of the recall lot MMT 332A

Karrie

Posted on Mon Jul 15 17:26:03 GMT 2013

Hi Larry, thank you for the comment. Please note that only certain lots of MMT 332A are affected. The Lot Number begins with an H. We have provided an online tool at www.medtronicdiabetes.com/checklots where you can determine how to find the lot number and enter the lot numbers from reservoirs you have on hand to see if they are part of this recall.

Kermit Pyle

Posted on Mon Jul 15 17:59:26 GMT 2013

I do not have any of the reservoirs with the lot numbers that are on the recall list.
Thanks

shirley warren

Posted on Mon Jul 15 19:44:50 GMT 2013

I have 3 boxes MMT332 that is affected

John Woodward

Posted on Tue Jul 16 03:18:53 GMT 2013

I have 1 Box of the affected reservoirs on the recall list
MMT-332A Lot # H8416432
I have used 2 out of the box and both have leaked, but I did not know about the recall until tonight.

Melissa Byrne

Posted on Tue Jul 16 03:41:28 GMT 2013

I do not have any reservoirs with the recalled lot numbers.Thank you

Naomi

Posted on Tue Jul 16 17:28:36 GMT 2013

Hi John and Shirley, thanks for letting us know. You should stop using and dispose of the reservoirs from this lot right away. I have notified the appropriate team and replacement reservoirs will be shipped as soon as possible via UPS. If you have an immediate need and haven’t already, enter your information into the online form on our website at www.medtronicdiabetes.com/checklots.

Ricky Reed

Posted on Tue Jul 16 23:22:44 GMT 2013

I do not have any of the affected reservoirs

Tony Messenger

Posted on Thu Jul 18 22:36:23 GMT 2013

I do not have any of the affected reservoirs.

Gary D. Whitlock

Posted on Sat Jul 20 03:05:27 GMT 2013

I have 26 of the recalled lot numbers; 2 full boxes and 6 singles.These are the only reservoirs I have.I think this would be considered an immediate need. Thank you for your prompt attention to this matter. I just discovered that I have the recalled lots.

Mary Beth Silveri

Posted on Sat Jul 20 15:02:53 GMT 2013

I do not have any of the affected reservoirs.

Naomi

Posted on Mon Jul 22 16:39:06 GMT 2013

Gary, thanks for letting me know. Someone will reach out to you shortly to help. In the meantime and if you haven’t already, you can enter your information into the online form on our website at www.medtronicdiabetes.com/checklots.

Teresa Richards

Posted on Mon Jul 22 19:19:47 GMT 2013

I have 21 reservoirs from lot H8603292

Naomi

Posted on Mon Jul 22 20:08:57 GMT 2013

Hi Teresa, thanks for letting me know. Please stop using and dispose of the reservoirs from this lot right away. I have notified the appropriate team and replacement reservoirs will be shipped as soon as possible via UPS. If you have an immediate need and haven’t already, enter your information into the online form on our website at www.medtronicdiabetes.com/checklots.

roy carnahan

Posted on Thu Jul 25 01:19:51 GMT 2013

medtronics your directions suck. could not find anyplace to tell you none of my reservoirs are affected by your recall. next time put up a specific site for this purpose and keep the sites separated by product line.

Naomi

Posted on Thu Jul 25 18:13:58 GMT 2013

Roy, I’m sorry to hear you’ve had trouble navigating your next steps as I understand this can be frustrating. Our online tool for customers to check to see and notify us if they have affected lots is at www.medtronicdiabetes.com/checklots. But thank you for letting me know that you don’t have any affected lots, I’ll be sure to pass that information along. If there’s anything else I can do for you, just let me know.

Melinda

Posted on Mon Aug 19 20:14:57 GMT 2013

I have been in great transition this summer. Moving into a new house and transferring all my contacts and mail. I just got my forwarded mail with this recall notification. I also have some of these reservoirs being recalled. And know knowing more about this" leaking insulin" does explain alot of my bloodsugar issues i've been struggling with this summer throughtout my move. I am very concerned. Thow i am aware i have needed to contact medtronic to update my contact information and place a order asap.

Naomi

Posted on Tue Aug 20 14:44:14 GMT 2013

Melinda, thank you for letting us know. The reservoirs that you have from this lot should be disposed of immediately. I have notified my team about your situation and they will be in touch with you soon to discuss your concerns. If you have an immediate need and haven’t already, please enter your information into the online form at www.medtronicdiabetes.com/checklots. I wish you the best of luck during this phase of transition!

Marsha Wright

Posted on Mon Nov 04 15:33:47 GMT 2013

I just discovered that I do have the lot number on the reservoirs and pump that I use to use. On February 12th, 2012 my blood sugars ran in the 600's all day. I kept giving myself insulin through the pump but my sugars continued to climb. By the end of the day I felt so bad and out of sorts, that I told my husband to call an ambulance. That was the last thing I remembered for the next five weeks. They put me on a ventilator, said my blood sugar was over 990 and there I stayed in ICU struggling for my life. They have no idea why or how I came out of it but I did and I have been a proud diabetic for almost 52 years. I do feel like I am owed some compensation for all my family and I gone through, plus the medical expenses of that extensive stay. Did anyone else die or almost die from this pump malfunction?

Joel

Posted on Mon Nov 04 22:54:36 GMT 2013

Hi Marsha, I’m sorry to hear about this experience. I’ll have a member of my team reach out to you to learn more about what happened. If you have any unopened/unused reservoirs left from an affected lot, please make a note of the lot numbers and dispose of them right away. You can check to see if you have affected lots here: https://medtronicdiabetes.secure.force.com/medtronicdmcom/checklots

Post a Comment

Thank you for posting on The LOOP!

We'll review your comment shortly. Please see our comment policy if you have any questions.

~The LOOP Team

Innovating for life.

x

You are leaving Loop-Blog.com

You just clicked a link to go to another website. If you continue, you will leave this site and go to a site run by someone else.

Medtronic does not review or control the content on the other website, and we are not responsible for any business dealings or transactions you have there. Your use of the other site is subject to the terms of use and privacy statement on that site.

If you want to visit the other website, click XXXXXX.com

If you do not want to visit the other website, click Cancel