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How do you order your supplies?

By Karrie Hawbaker

Public Relations Manager

Posted:  1/26/2012 5:50 PM


As you all know, living with diabetes means dealing with a lot of stuff: insulin, glucose tabs, meters, test strips, reservoirs, tape, infusion sets, sensors, skin prep, the list goes on. And, of course, you have to keep on top of ordering all this stuff, since running out can be anywhere from inconvenient to dangerous.

Here at Medtronic, we’re committed to doing what we can to make the ordering process as convenient as possible. That’s why we have 6 different ways to order your supplies, including:

•    mySupplyConnection™ Automatic Reorder Program
•    Supply Reorder Card
•    Online Store
•    Automated Phone System
•    Talking to a Representative
•    myMedtronic Connect Mobile App

To find out the details about each one and see what’s most convenient for you, you can visit our support section.

And tell us, what’s your favorite way to order and why? What more can we do to make it easier for you to place and manage your supply orders? We’d love to hear your ideas!



Posted on Thu Jan 26 18:20:10 GMT 2012

iPhone app! It's easy and convenient!


Posted on Fri Jan 27 18:54:45 GMT 2012

WHen is the Droid app coming?

Dianne Randolph

Posted on Wed Feb 06 14:16:49 GMT 2013

I just got off the phone after yet another frustrating conversation with a Medtronic representative. Don't get me wrong, I like Medtronic, but I continue to have the same problem ordering online. I order 3 supplies ONLINE, one being the wipes, which is a product covered by SOME insurances. However, I know wipes are not covered by MY insurance. So in order to avoid waiting 14 days while Medtronic submits the claim for that one product to my insurance and my insurance rejects it, I call and ask that the price of the wipes be charged to my credit card. Because I make the call to Medtronic, they want to charge me a shipping cost for my order. I say, what are you talking about?!? I ordered online and am forced to make this call to you to put the cost of the wipes on my credit card. Shipping for online orders is FREE. Then they tell me that the shipping cost will be WAIVED for this order. What the heck...the order was placed ONLINE. If Medtronic's ordering website was structured a little differently, I would be able to request ONLINE that this item be charged to my credit card and not my insurance. How else can I accomplish this, WITHOUT having to make a call after placing an online order??? Please help me with this because it is annoying to have to call and go through this each and every time I place an order for wipes. Thanks


Posted on Wed Feb 06 17:09:12 GMT 2013

Dianne, I’m sorry to hear about this experience. I have passed along your concern and someone will be reaching out to you shortly to try to help.


Posted on Thu Feb 06 21:33:33 GMT 2014

Just fyi no one will ever get back to you. The Medtronic supply ordering/insurance problems are an unbelievable mess for such a large company. BUT they have us over a barrel don't they!!!


Posted on Fri Feb 07 21:07:26 GMT 2014

I'm so sorry to hear you have had a frustrating experience with our customer service teams, Leeann. Meeting your needs is very important to us, and we strive to provide all of our customers with the best experience possible. Please email me at if you need help with anything, and I will have someone from my team connect with you and ensure you are taken care of.

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