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3 Steps to Customize Your CGM Alarms

By Naomi Kingery

Social Community Manager

Posted:  5/2/2013 9:41 PM


Today, I’m happy to bring you another guest blog from Kristin Baker, a CGM Product Specialist here at Medtronic. Last time we heard from Kristin she talked about Optimizing Diabetes Management using 3 types of CGM alerts. This time Kristin talks about decreasing CGM alerts with the use of CareLink Personal software. Let’s hear what she has to say.

Beep, Beep, Beep. Feel like you’re receiving too many CGM alerts throughout the day? You are not alone. Excessive alerts can be overwhelming and cause people to feel frustration with their CGM at first. But there is hope! With just a few simple changes, you can customize and fine tune your CGM settings to meet your individual needs.

CareLink Personal software may help as it simplifies insulin pump and CGM therapy by providing clear insights into your personal glucose patterns. Here are some tips and tricks to help you avoid feeling frustrated with your CGM alerts and to help you improve your overall CGM experience. 

Once signed in to CareLink with your personal account, the CareLink Personal Reports you’ll need are:
1. Device Settings
2. Daily Summary

Step 1: Verify alert settings are correct. Take a look at your Device Settings report. Are the alert settings correct? Are they the settings you discussed with your healthcare team at your last visit? Do they make sense to you? Is this when you want to or should be alerted?

An important setting to pay attention to is the Repeat setting! It’s the amount of time the system waits after an alert and before it alerts you again if the situation is not resolved. Setting this properly will help prevent excessive alerts for situations which you have already taken action to correct.

Step 2: Review what happened before the alert occurred. Take a look at your Daily Summary Reports and focus on what happened before the alert occurred. What activities did you participate in? Are they always happening on the same days or during the same time of day? Understanding the background information that led up to the alerts can help the discussion with your healthcare team about how to adjust your settings.

Step 3: Discuss possible changes with your Doctor. At your next doctor’s appointment, bring or email your CareLink reports ahead of time and ask whether you need to adjust your alert settings or your insulin doses/treatment. 

Remember, successful CGM usage involves optimizing your settings over time. It is very common for customers to periodically adjust insulin pump and CGM alert settings with their healthcare providers in order to meet the changing needs that go along with diabetes management. Changes in your age, activities, schedule or new conditions like pregnancy can all be reasons that might prompt you and your healthcare team to make settings adjustments. 

More things to remember about your CGM alerts:

• Start with basic settings set up by your healthcare team and customize them as you learn more about your glucose trends and patterns.

• Remember, you can adjust your alert settings so that they are different during your bedtime hours to ensure that you get a good night’s sleep.

• Be aware that there is an Alert Silence feature that allows you to silence specific sensor alerts in the system, but you will still be able to see these alerts on the screen of your insulin pump. 

For more information about CareLink Personal reports, click here. Also, stay tuned in the coming months for more LOOP blog postings on ways to optimize your insulin pump and CGM devices using CareLink Personal software.

- Medtronic Diabetes insulin infusion pumps, continuous glucose monitoring systems and associated components are limited to sale by or on the order of a physician and should only be used under the direction of a healthcare professional familiar with the risks associated with the use of these systems. 
- Successful operation of the insulin infusion pumps and/or continuous glucose monitoring systems requires adequate vision and hearing to recognize alerts and alarms. 

Medtronic Diabetes Insulin Infusion Pumps
- Insulin pump therapy is not recommended for individuals who are unable or unwilling to perform a minimum of four blood glucose tests per day. 
- Insulin pumps use rapid-acting insulin. If your insulin delivery is interrupted for any reason, you must be prepared to replace the missed insulin immediately. 

Medtronic Diabetes Continuous Glucose Monitoring (CGM) Systems
- The information provided by CGM systems is intended to supplement, not replace, blood glucose information obtained using a home glucose meter. A confirmatory fingerstick is required prior to treatment. 
- Insertion of a glucose sensor may cause bleeding or irritation at the insertion site. Consult a physician immediately if you experience significant pain or if you suspect that the site is infected. 

For more information, please visit


Doug Silvia

Posted on Tue May 07 22:36:52 GMT 2013

I really wished this device had worked for me. It took the worry away about high blood sugars and when working correctly it made me feel better. Wished my trainer had possible giving better input and other suggestions to make the device work correctly. When working it is probably the best system on the market, I just had bad luck with mine.


Posted on Wed May 08 00:06:21 GMT 2013

Doug, I’m truly sorry you didn’t have a better experience while using CGM. I’d be happy to connect you with someone to try to help work through any issues with you.

Doug Silvia

Posted on Wed May 08 13:01:20 GMT 2013

Thank you, but I have already call for a shipping label to send it back. Once I told the Trainer and the contact at Medtronic that I was having continuing problems (see the number of calls to the help desk), and was going to talk to my doctor about returning it know one would return my calls, even when they told me to call them and tell them what the doctor said. That was the final factor in my decision was being treated that way.


Posted on Wed May 08 17:30:45 GMT 2013

You’re welcome, Doug. And again, I’m sorry you didn’t have a better experience. If there is anything I can do to help you now or in the future, please let me know.

Doug Silvia

Posted on Wed May 08 17:34:08 GMT 2013

Is there another company I can use, I am not ready to give up on the pump system yet? I just want something that works.

lisa conley

Posted on Mon May 13 20:51:24 GMT 2013

There are so many great Iphone apps now, is there one that works with the Revel pump and CGM?
I love the CGM, but I cant seem to wear a dress and be able to monitor my glucose like I would like to. If I tuck the device in my bra it would be great if I could see alerts on my iPhone. I do have the remote....but cant use the wizard. Technology is to advanced for us to be behind. I am sure I am missing something


Posted on Tue May 14 21:06:50 GMT 2013

Hi Lisa, it’s not something that’s currently available, but we hear you! The launch of the mySentry Remote Glucose Monitor is the first step in a new category of “Connected Care” solutions we’re working on to make it easier and more convenient for people with diabetes and their loved ones to access diabetes health information anytime, anywhere. Of course, I can’t talk about any specific future products, but please stay tuned! For information on the apps we currently have available please visit


Posted on Fri Aug 30 02:56:10 GMT 2013

I have been a type I diabetic for 30 years come Feb 2014. I am a DCCT research participant, worn a Medtronic insulin pump for almost 10 year, and a CGM for more than 4 years. I so want to wear a dress again.


Posted on Fri Aug 30 23:18:28 GMT 2013

Hi Cheryl, there are many options on where you can wear your insulin pump with a dress. You can put it in a pocket, use an accessory to clip it on to your waistband, and can even slip it into a bra. We recently had a guest blog from a young woman who was preparing for her prom that you may find some helpful tips in -

susan shtivelman

Posted on Tue Mar 11 18:41:56 GMT 2014

the best way that i find i can wear dresses are to 1. clip it on my bra or 2. wear Spanx and clip it on my leg. Of course, to do that, the dress would have to be an A-line shape or somewhat looser on the bottom, but it works great. There have also been times when I've clipped it on my underwear, in those times when I was wearing stockings. A girls got to do what a girls got to do.

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